Privacy Policy

Effective Date: December 22, 2025
Last Updated: December 22, 2025

Introduction

Luvycare (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us in any capacity.

By using our services or providing us with your information, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your information.

Information We Collect

Personal Information

We may collect the following types of personal information:

Contact Information:

  • Full name
  • Home address
  • Email address
  • Phone number
  • Emergency contact information

Demographic Information:

  • Date of birth
  • Age
  • Gender
  • Preferred language

Health Information (Protected Health Information – PHI):

  • Medical history and conditions
  • Current medications and allergies
  • Treatment plans and care notes
  • Physician information
  • Insurance information
  • Health assessments and evaluations
  • Any other health-related information necessary for providing care

Financial Information:

  • Payment card information
  • Billing address
  • Insurance provider details
  • Claims information

Account Information:

  • Username and password
  • Account preferences
  • Communication preferences

Information Collected Automatically

When you visit our website or use our digital services, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Click-stream data
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

Healthcare Services

  • Providing, coordinating, and managing your healthcare services
  • Scheduling and confirming appointments
  • Communicating about your care and treatment
  • Maintaining accurate medical records
  • Coordinating care with other healthcare providers
  • Emergency situations requiring immediate care

Operational Purposes

  • Processing payments and billing
  • Verifying insurance coverage and processing claims
  • Improving our services and quality of care
  • Training staff and quality assurance
  • Business planning and operations
  • Complying with legal and regulatory requirements

Communication

  • Responding to your inquiries and requests
  • Sending appointment reminders
  • Providing important updates about our services
  • Sending newsletters and educational materials (with your consent)
  • Conducting surveys to improve our services

Legal and Safety

  • Complying with applicable laws and regulations
  • Protecting against fraud, abuse, and illegal activity
  • Enforcing our terms and conditions
  • Protecting the rights, property, and safety of our organization, patients, and staff

HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and its regulations. Your Protected Health Information (PHI) is handled in accordance with HIPAA Privacy and Security Rules.

You have the right to receive a separate Notice of Privacy Practices that provides detailed information about how we use and disclose your PHI. This notice is available upon request and is provided to all patients at the commencement of services.

How We Share Your Information

We may share your information in the following circumstances:

With Your Consent

We will share your information when you have given us explicit permission to do so.

Healthcare Operations

  • Healthcare Providers: We may share information with physicians, specialists, hospitals, pharmacies, and other healthcare providers involved in your care.
  • Insurance Companies: We share information necessary for billing, claims processing, and coverage verification.
  • Business Associates: We may share information with vendors and service providers who assist us in our operations (e.g., billing services, IT support, medical equipment suppliers). These parties are contractually required to protect your information.

Legal Requirements

  • Complying with court orders, subpoenas, or legal processes
  • Reporting to government agencies as required by law
  • Responding to lawful requests from public authorities
  • Reporting suspected abuse, neglect, or domestic violence as required by law
  • Preventing or investigating fraud

Public Health and Safety

  • Reporting communicable diseases to public health authorities
  • Preventing serious threats to health or safety
  • Assisting in disaster relief efforts
  • Cooperating with health oversight activities and audits

Other Circumstances

  • In connection with a business transaction (merger, acquisition, or sale of assets)
  • For workers’ compensation claims
  • For research purposes (with appropriate safeguards and approvals)

Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information:

Technical Safeguards

  • Encryption of data in transit and at rest
  • Secure servers and firewalls
  • Access controls and authentication systems
  • Regular security assessments and updates
  • Antivirus and anti-malware protection

Administrative Safeguards

  • Employee training on privacy and security
  • Confidentiality agreements with staff and contractors
  • Clear policies and procedures for handling information
  • Regular privacy and security audits
  • Incident response and breach notification procedures

Physical Safeguards

  • Secured facilities with restricted access
  • Locked storage for physical records
  • Proper disposal of documents containing personal information
  • Visitor controls and monitoring systems

Despite our security measures, no system is completely secure. We cannot guarantee the absolute security of your information.

Your Rights and Choices

You have the following rights regarding your information:

Access and Correction

  • Right to Access: You may request a copy of your personal and health information.
  • Right to Amend: You may request corrections to inaccurate or incomplete information.
  • Right to Receive Records: You have the right to receive copies of your medical records.

Control Over Information

  • Right to Restrict: You may request restrictions on certain uses and disclosures of your information.
  • Right to Confidential Communications: You may request that we communicate with you in a specific way or at a specific location.
  • Right to Opt-Out: You may opt out of marketing communications at any time.

Transparency

  • Right to an Accounting: You may request a list of certain disclosures we have made of your information.
  • Right to a Paper Copy: You have the right to receive a paper copy of this Privacy Policy.

Objection and Deletion

  • Right to Object: You may object to processing of your information for certain purposes.
  • Right to Data Portability: You may request your information in a portable format (where applicable).

To exercise these rights, please contact us using the information provided below. We may require verification of your identity before processing your request.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly
  • Performance Cookies: Help us understand how visitors use our site
  • Functionality Cookies: Remember your preferences and settings
  • Targeting Cookies: Used for marketing and advertising purposes (with your consent)

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 18, except when providing pediatric healthcare services with parental or guardian consent. We do not knowingly collect personal information from minors without appropriate parental consent. If you believe we have collected information from a minor without proper consent, please contact us immediately.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and disclose
  • Right to request deletion of your personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information below.

International Users

Our services are primarily intended for users located in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the “Last Updated” date at the top of this policy
  • Sending you an email notification (for significant changes)
  • Providing notice during your next visit or interaction with us

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period varies depending on:

  • The nature of the information
  • Legal and regulatory requirements
  • The purpose for which we collected the information
  • Operational needs

Medical records are retained in accordance with applicable state and federal laws, typically for a minimum of 7-10 years after the last date of service, or longer if required.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Luvycare
Email: privacy@luvycare.com

For HIPAA-related inquiries or complaints, you may also contact the U.S. Department of Health and Human Services Office for Civil Rights.

Complaints

If you believe your privacy rights have been violated, you have the right to file a complaint with:

  1. Our Privacy Officer using the contact information above
  2. The U.S. Department of Health and Human Services Office for Civil Rights

You will not be penalized or retaliated against for filing a complaint.

Acknowledgment: By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.